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The Bureau of Planning and Sustainability is committed to making our services, programs, and activities accessible to people who are multilingual or have disabilities.
Contact us to request access
To request translation, interpretation, or disability access services, please contact 311 (Relay: 711).
Disability access services
We are committed to ensuring people with disabilities are able to receive and communicate information as effectively as people without disabilities. This includes, but is not limited to, physical, cognitive, speech, hearing, and/or visual disabilities.
Let us know what you need and we will work to provide it at no charge to you.
Some examples of aids and services we can provide are:
- Materials in another format
- An ASL Interpreter
- A change to a policy or procedure
Or other disability-related modifications so that you or someone you know can fully access a program or service.
Find more examples of requests for reasonable modifications to policies and procedures.
Language access services
We are committed to providing information to all Portlanders in any language requested.
Language interpretation over the phone
We will provide a free interpreter. When you call us, please say the name of the language you need, and we will have an interpreter join the call. It may take a few minutes for us to get an interpreter on the phone, so please do not hang up.
You can also email us to request a phone call with an interpreter and we will arrange a time to call you.
Language interpretation at events
We will provide a free interpreter. If you'll need an interpreter for an event, please let us know as soon as possible. We have the best chance of finding an available interpreter if we have five or more business days' notice. However, no matter how soon the event is, please still make the request and we will do our best.
We can provide translations of any information upon request. We will do our best to get translated information to you as quickly as possible, but it may take up to two weeks. Please let us know if your request is urgent.
Civil Rights Title VI and ADA Title II information
It is the policy of the City of Portland that no person shall be excluded from participation in, denied the benefits of, or be subjected to discrimination in any City program, service, or activity on the grounds of race, color, national origin, disability, or other protected class status.
Adhering to Civil Rights Title VI and ADA Title II civil rights laws, the City of Portland ensures meaningful access to City programs, services, and activities by reasonably providing: translation and interpretation, modifications, accommodations, alternative formats, and auxiliary aids and services.