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Changes to credit and debit card processing fees

Starting June 3, 2025, customers who use a credit or debit card to pay their sewer, stormwater, and water bill will pay a 2.95% processing fee. To avoid this fee, customers can make an electronic payment directly from their bank account. Learn more.

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Portland is a Sanctuary City

Kaiser Permanente Care Essentials locations in Hawthorne, Pearl neighborhoods closing on March 31, 2024

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The expansion of other care options at Kaiser has reduced demand for appointments at Care Essentials; learn more about the other options available at kp.org/getcare and within this article.
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Kaiser Permanente opened 2 Care Essentials locations in Portland several years ago, with a goal of providing convenient, same-day, next-day appointments for minor illnesses and injuries. 

Kaiser will be closing these two Care Essentials clinics on March 31, 2024.

Kaiser has developed and expanded several convenient care options that are broadly available to members, including 24/7 advice, e-visits, and virtual visits on demand, either by phone or video, that provide patients with even quicker, easier access to care. Providers currently working at Care Essentials locations will now serve patients in Kaiser primary care and urgent care clinics, where the need for in-person care is the highest.

If you previously received care at Care Essentials, there are a variety of same-day and next-day care options available both in-person and virtually. You can learn more about these options at kp.org/getcare.

If you have questions or would like more information, please contact Kaiser at:

  • Member Services: 1‑800‑813‑2000, Monday through Friday, 8 a.m. to 6 p.m.
  • TTY: Dial 711.
  • Language interpretation services: 1‑800‑324‑8010.
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