Mental Health Information

Mental health through the City Employee Assistance Programs (EAP)

If you are a City employee, or live with someone who is a City employee, you can get support through the CityStrong GuidanceResources®, our Employee Assistance Programs (EAP). The EAP is available 24 hours a day, 7 days a week to connect you to confidential care and resources. Call anytime about concerns such as marital, relationship and family problems; stress, anxiety and depression; grief and loss, job pressures and substance abuse. Additionally, they offer:

• Work-Life Solutions
• Legal Support
• Financial Information

More information can be found here: CityStrong GuidanceResources (Employee Assistance Program - EAP) | Portland.gov.

City of Portland's internal mental health offerings

Mental Health Program

Are you looking for tools and resources to center employee mental health and well-being? Turn to the City's internal Mental Health Program! The ultimate goal of this program is to create intentional and meaningful changes to the way we deal with our mental health. We support employees navigating distress in the workplace through:

• curating trauma-informed wellness spaces
• educating and training staff about mental well-being
• providing practical tools, resources, and information
• promoting awareness and empowering employees to center their mental well-being

Approaches to mental health and well-being include:

• Recognizing and responding to common mental health challenges
• Navigating interpersonal dynamics in the workplace
• Strategies for self-preservation

For more information, please visit our employee page: Mental Health Program | Portland Employees.

Wraparound Employee Support Services

The Bureau of Human Resources supports health and safety in the workplace by administering wraparound support services. These support resources are available to employees and work units in response to critical or atypical workplace incidents to prevent or alleviate trauma. Wraparound Employee Support Services | Portland Employees aims to give managers and supervisors tools to help staff navigate critical, atypical, and/or traumatic incidents affecting the workplace.

City of Portland employee resource groups

Diverse and Empowered Employees of Portland (DEEP) provides support to City of Portland employees of diverse backgrounds and lived experiences. DEEP operates independently under the purview of the Office of Equity and Human Rights. DEEP administers opportunities for employee growth and leadership development, advances an inclusive and respectful work environment for City of Portland employees, supports Employee Resource Group leaders and members, advocates for transparent City practices, and encourages trust and connection across the City of Portland organization. For more information please visit: Diverse Empowered Employees of Portland (DEEP) | Portland Employees.

Mental health coverage under City employee health plans

For City employees and dependents covered under City health insurance plans, outpatient mental health services are no-cost with in-network providers. For an overview on costs associated with mental health services and substance use disorder, please visit: Benefit Plan Summaries and Guides | Portland.gov.

For City Moda Health members

Moda Health members can find non-urgent mental health care and search for a provider by visiting their portal here: Member Dashboard - Login (modahealth.com). Additionally, Moda members have access to no-cost mental health coaching through the Meru Health app.

Also be sure to check out: Gender Affirming Care and Culturally Specific Resources | Portland.gov.

For City Kaiser Permanente members

Kaiser members can find non-urgent mental health care and information here:Mental Health Services| Kaiser Permanente. Kaiser also offers no-cost mental health coaching and self-care apps. If you're a Kaiser Permanente Northwest member, call Kaiser Permanente Behavioral Health Crisis line at 503-331-6425 or 1-866-453-3932. It is available 24 hours a day, 7 days a week. Caring, experienced Kaiser Permanente team members will evaluate your situation and find the right care for you.

Also be sure to check out: Gender Affirming Care and Culturally Specific Resources | Portland.gov.

Community supports for all

988 Lifeline Chat and Text - 988 Suicide & Crisis Lifeline- 24 hours a day, 7 days a week. Formerly National Suicide Prevention Hotline, Línea de Prevención del Suicidio y Crisis. Interpretation services are available. Call or text 988, the National Suicide and Crisis Lifeline, for free, confidential support with a trained crisis counselor if you need addiction or mental health-related crisis support or are worried about someone else. More info here: What happens when you call text or chat the Lifeline. The previous National Suicide Prevention Hotline, 1-800-273-TALK (8255) number will continue to function indefinitely.

211info - Connect. Inform. Empower.- 24 hours a day, 7 days a week call 211 or Toll free 1-866-698-6155. TTY: dial 7-1-1 & call 1-866-698-6155. Language interpreters are available.24/7 public information line to help people in Oregon and Southwest Washington identify, navigate, and connect with local resources they need- mental/behavioral health, food, shelter, childcare, financial assistance, and more. Southwest Washington Hours: M-F 8am-6pm.

BIPOC Therapists Nationally-search for therapists within your health insurance network if that's most useful and search based on the modality of work (marriage, family counseling, etc.).

BIPOC Mental Health 2025 Reading List- a list of both fiction and non-fiction books curated by Mental Health America, the nation's leading national nonprofit dedicated to the promotion of mental health, well-being, and condition prevention.

Call BlackLine®- provides a space for peer support, counseling, reporting of mistreatment, witnessing and affirming the lived experiences for folks who are most impacted by systematic oppression with an LGBTQ+ Black Femme Lens. Call BlackLine® prioritizes BIPOC (Black, Indigenous, and People of Color).

Call to Safety- 24 hours a day, 7 days a week. If you are an adult and worried about your safety due to intimate partner/domestic violence or sexual violence, call 888-235-5333. An interpretation line is available.

Clackamas County Crisis Services- urgent mental health walk-in center and call line. 24 hours a day, 7 days a week call 503-655-8585 for free and confidential support.

Clark County Crisis Services- Behavioral health crisis services are available 24 hours a day, seven days a week by calling the
Southwest Washington Crisis Line at: 800.626.8137 | TTY 866.835.2755.

Construction CareLine- There are a lot of personal challenges inherent in working construction — challenges that impact your mental health. This is a mental muster point where you can get confidential support for whatever you're dealing with. 24 hours a day, 7 days a week call 503-433-7878. If you are outside the state of Oregon you can call 1-833-444-6020 24 hours a day. English and Spanish-speaking counselors are available.
Interpreters are provided for other languages.

Deaf Crisis Line | DeafLEAD- 24/7, 365 days a year. Callers who are Deaf, Hard of Hearing, and ASL users regardless of fluency level of any age may use this resource. Operates as a videophone, a face-to-face platform that offers callers direct connection to trained crisis counselors fluent in ASL. Callers may use the text feature if they prefer to type. Videophone: Dial 988 using your videophone or smartphone (via a video relay service app). Text: Reach a counselor by texting 988.

DHS Hotline- (Oregon Department of Human Services) If you are worried about the safety of a child, 855-503-7233. Interpretation services are available.

Lines for Life - Visit their website to access multiple numbers to call based on type of help you are seeking. Many helplines are available 24/7 to get callers the right support, right now. Lines for Life is Oregon's home for the 988 Suicide & Crisis Lifeline. They recognize our communities' unique needs and offer specific services to reduce barriers for those seeking personalized help – including support services for Veteran and Military communities and services providing emotional support and resources to those impacted by racism. They list various other resources as well in their pages, Community Resources - Lines For Life and Culturally Specific Resources - Lines For Life.

Military Helpline- The Lines for Life Military Helpline offers help and hope to all military-connected Oregonians. Our service is free, confidential, and available by phone, 24/7 at 1-888-457-4838. The line is answered by a highly trained and dedicated team of Crisis Intervention Specialists. All possess a strong understanding of the serious and specific issues that can impact service members, veterans and their families. This helpline is operated independently and not affiliated with the Department of Defense.

Multnomah County Crisis Services- Call the Center/Crisis Line 24 hours a day, 7 days a week at 503-988-4888 or Toll-free: 1-800-716-9769. Hearing-impaired dial: 711. Interpretation services available. Free, 24/7 mental health and addictions support. Interpretation services for non-English speakers. Referral to low-cost or sliding scale agencies. Help to find mental health providers—information about non-crisis community resources.

National Alliance on Mental Illness (NAMI)- Call 1-800-950-NAMI (6264) Monday through Friday, 10:00 AM - 10:00 PM ET for one-on-one emotional support, mental health information and resources needed to tackle tough challenges that you, your family or friends are facing. Or, you can look through our self-help online resources to find your answers.

National Domestic Violence Hotline and Hotline en Español- Call: 1-800-799-7233, 1-800-787-3224 (TTY) or text "START" to 88788. Chat is also available on their homepage. Call for crisis intervention information and referrals to local services for victims of domestic violence.

National Sexual Assault Hotline/RAINN/La Línea de Ayuda Nacional Online de Asalto Sexual- Call: 1-656-4673, Chat: National Sexual Assault Live Chat, or use their Mobile App. RAINN (Rape, Abuse & Incest National Network) is the nation's largest anti-sexual violence organization. RAINN created and operated the National Sexual Assault Hotline in partnership with more than 1,00 local sexual assault service providers across the country.

Portland Street Response | Portland.gov-assists people experiencing mental health and behavioral health crises in outdoor or unlocked public spaces such as lobbies of local government buildings, restaurants, retail or grocery stores, etc. during regular business hours. Call 911 or 503-823-7773 to request service anywhere in the city. We operate citywide from 8 a.m. to midnight every day of the week. The program is part of Portland's Public Safety Service Area.

Q Center- community groups and programs for the Portland metro-area 2SLGBTQIA+ community.

Racial Equity Support Line - Lines For Life: Call: 503-575-3764 M-F 10am-7pm PT. Provides support for BIPOC individuals experiencing racisms, microaggressions, and others form of discrimination such as such as impacts of immigration struggles and other cross-cultural issues as well as other emotional support.

SAMHSA's National Helpline- Substance Abuse and Mental Health Services Administration- Call: 1-800-662-4357. A free, confidential, 24/7, 365-day-a-year service (in English andEspanol) for individuals and families facing mental and/or substance use disorders providing referrals to local treatment facilities, support groups, and community-based organizations.

Senior Loneliness Line - Lines for Life:- Call (503) 200-1633 or 800-282-7035 from 5:30am – 11:30pm daily for free and confidential support for anyone in Oregon age 60+.

StrongHearts Native Helpline- Call 1-844-7-NATIVE, or 1-844-762-8483. A safe, confidential, 24/7, anonymous domestic and sexual violence helpline for Native Americans and Alaska Natives, offering culturally appropriate support and advocacy.

Trans Lifeline- Call 877-565-8860. A peer support and crisis hotline and 501 non-profit organization offering direct emotional and financial support to trans people in crisis – for the trans community, by the trans community.

Washington County Crisis Line- Call 503-291-9111(Link opens phone app) for free, confidential help. If you speak a language other than English, an interpreter will be provided. All calls are confidential. The Crisis Line staff will listen to you, assess your situation, offer support and safety planning, and provide referrals to local resources and treatment. Crisis Line staff work closely with other crisis services including the Hawthorn Walk-In Center, the Mobile Crisis Team, 9-1-1 and local emergency rooms.

Community Supports for youth and children

Call Lines

DHS Hotline- (Oregon Department of Human Services) If you are worried about the safety of a child, 855-503-7233. Interpretation services are available.

Safe Oregon Confidential line- Safe Oregon is a school safety tip line. Call 844-472-3367. Available 24/7 (text, call, or email).

Trevor Project- 24 hours a day, 7 days a week supporting LGBTQIA+ youth. Text "START" to 678678 or call TrevorLifeLine, 1-866-488-7386.

Youth Line- For youth to connect with other youth, text "Teen2Teen" to 839863 to instantly text with another person. Interpretation services are available. Phone lines are open 24/7 and answered by youth daily from 4-10pm. Outside of these hours, the phone lines are answered by adult volunteers from Lines for Life who also answer the National Suicide Prevention Lifeline.

Counseling and mental health

Parenting with Intent- Offers a directory of low-cost counseling options in the Portland area.

Family Roots Therapy- A Portland-based counseling practice focused on the mental health needs of new parents and young children.

Cascadia Behavioral Healthcare- Provides a range of behavioral health services.

OHSU- Lists various counseling centers and specialized support groups, including for families with special needs children and those in the LGBTQ+ community.

Specialized programs and groups

Self Enhancement, Inc. (SEI)- Offers the Parent & Child Development Services (PCDS) program for children ages 0-6 and their parents, which includes home visits, parent education, and screenings.

Mother & Child- Provides free and judgment-free support for parents through education, resources, and a safe space.

Help Me Grow Oregon- Connects families with resources for child development, parenting education, early intervention services, and support for conditions like autism.

Oregon.gov- Offers resources for foster parents and youth in foster care, including support groups and guides.

Parenting Now- Provides resources and a searchable online directory of programs for families in Lane County.

Resources for families

Employee Assistance Program (EAP) for families

The CityStrong GuidanceResources (Employee Assistance Program - EAP) | Portland.gov has a variety of tools available to support employee family needs as well. Anyone in the employee's household over the age of 14 can create their own account or call the resource line themselves. The EAP offers up to 10 counseling sessions per issue per person per benefit year (July 1 through June 30). Additionally, their FamilySource program can do the following for employees and their household members:

• Create referral lists for childcare needs including last minute emergency care or back up care, subsidies, and adoption support.
• Provide information and local resources for eldercare needs including home health, transportation, mobility issues, or driving concerns. Can facilitate a conference call with extended family members to discuss any of these or related issues.
• Provide information for government financial assistance.
• Refer clients to digital tools and apps that can help limit media consumption or block access to certain websites or keywords – set up schedules for or self-track media usage.
• Help clients find support for an array of topics like stress, anxiety, depression and other family related to these issues.
  • PDF fileIdentifying When a Child Needs Help: Mental Health and Substance Abuse1.35 MB

Other City resources for families

The City of Portland offers a variety of resources to support City employee families. Learn about the many benefits available such as parental leave, fertility support services, time off and more: Life Events and Changing Your Benefits | Portland.gov.

Health insurance support

For accessing family support through your City Health insurance, see above sections, For City Moda Health members and For City Kaiser Permanente members. 

Other community resources

Oregon Family to Family Health Information Center (OHSU)- Supports families and caregivers of children with special health needs.

Oregon Kinship Navigator- A statewide resource and referral service for grandparents and other relatives raising children.

Oregon Post Adoption Resource Center (ORPARC)- Provides resources for adoptive parents.

ParentForward Oregon- Offers resources on parental rights in the workplace.

Oregon Parenting Education Collaborative- Provides access to parenting classes and workshops through its network of partners.

Oregon Family to Family Health Information Center- Can direct you to workshops, seminars, and classes.