Holiday closure

Most City of Portland offices will be closed Monday, May 30, to observe Memorial Day.

CityStrong GuidanceResources

Beginning January 1 2021, we are pleased to announce that CityStrong GuidanceResources® is your new provider of services (formerly Cascade Centers)

 City Strong GuidanceResources® is available to all bargaining units, but there are two different Employee Assistance Programs under this umbrella. Your bargaining unit determines which EAP provider you have services under.

  • PPA, PFFA, and PPCOA employees have benefits under Canopy. Call 800-433-2320 or text 503-850-7721. You can also email info@canopywell.com
  • All other bargaining units can contact ComPsych Employee Assistance Program at 855-888-9891. You'll speak to a counseling professional who can listen to your concerns and guide you to the appropriate services you require. You can also visit GuidanceResources Online at www.guidanceresources.com and enter your company ID: CityStrong
Your CityStrong GuidanceResources® benefits are strictly confidential. To view the ComPsych HIPAA privacy notice, please visit www.guidanceresources.com/priva….
Services Include:
  • Confidential Counseling
  • Work-Life Solutions
  • Legal Support
  • Financial Information
  • GuidanceResources® Online
  • Interactive Digital Tools

More Information:


CityStrong GuidanceResources®

24 hours a day, 7 days a week
phone number855-888-9891www.guidanceresources.com and enter company ID: CityStrong

Canopy Employee Assistance Program

Canopy (EAP Provider for PPA, PFFA, and PPCOA)
phone number800-433-2320Text: 503-850-7721 Access Code: FirePolicePortland

Health & Financial Benefits Office

phone number503-823-6031Monday through Friday 8:00am to 5:00pm
fax number503-865-3270