Access Your Benefits Portal

Active Employees with City Email 

I'm an active employee with a City email 

If you are already signed in to the City's network, you will be automatically authenticated. You'll go straight to your Benefits Portal.

If you are a City employee but you are not currently signed in to the City's network, you will need to log in using your City network username and password.

For detailed, step‑by‑step help: Benefits Portal Login Instructions

Active Employees with Limited Access to City Network / No City Email

I'm an active employee with Limited Access to the City Network 

If you do not have a City email address or you have limited access to the City network, you'll need to create your own account in the Benefits Portal. If you've already created an account before, you can log in using that same information.

To create a new account:

1. View full size image of Benefits Portal homepage showing a red box around the "Register" button for employees who do not have an account.

   On the Benefits Portal homepage click Register.

2. Follow the on‑screen steps.
3. Enter your Social Security Number (SSN), date of birth, and current ZIP code.
4. You will be asked to set up Multi‑Factor Authentication (MFA). You can do this using either your personal email or your cell phone.

If you already have an account but forgot your username or password:

1. Click Forgot your user name or password.
2. Follow the prompts to reset your login information.
3. If you get locked out, please email benefits@portlandoregon.gov

Remember: Seasonal/Casual Employees do not have access to the Benefits Portal. Please contact benefits@portlandoregon.gov for support. 

Retiree/COBRA Participants

I'm a Retiree/COBRA participant

View full size image of image showing City employees benefits portal welcome page to either log in or create a user account

When signing in or creating an account users are taken to the portal's welcome page. To set up an account select the "register" button on the right side. 

The registration page will open up giving you instructions to enter your SSN and date of birth, then click to continue. The system should allow you to create an account with a login username and password. Once signed in, you’ll see your personalized benefits portal. Click on the blue button “start” or “review” to enroll in your benefits.

You can find step by step instructions on how to complete your submission here: Benefits Portal Login Instructions (No City Email or Limited Access)