Site Visits
For single-family or duplex properties, site visits are not required before processing a registration. However, we may contact you for a site visit after registration to confirm that information on your form is correct.
If you sign up as a commercial, multifamily residential, industrial, or institutional property, we will review your registration before processing it. Our review includes records research and a site visit to confirm accurate information. We will work with you through this process to make sure everything is accurate.
Confirmation
For both types of accounts, you’ll receive a letter in the mail once your registration has been processed. This letter will let you know how much of a discount has been added to your account. You’ll also start seeing a new Clean River Rewards line item on your bill. This will show the percentage of the discount as well as the actual dollar amount subtracted from that bill.
To keep the discount, the stormwater management facilities on your property must be properly maintained and operated.
The discount is linked to your unique sewer, stormwater, and water account number, rather than the property address. This means that if the name on your account changes or if you move, you will have to re-register for the discount using updated account information.