Receiving Your Clean River Rewards Discount

What happens once you've met Clean River Rewards qualifications and submitted the appropriate registration form?

Site Visits

For single-family, duplex, triplex, and quadruplex properties, site visits are not required before processing a registration. However, we may contact you for a site visit after registration to confirm that the information on your form is correct.  

If you sign up as a multifamily residential (with five or more units) or commercial property, we will review your registration before processing it. Our review includes records research and a site visit to confirm accurate information and ensure the property is in compliance with any relevant stormwater management or discharge permits. We will work with you through this process to make sure everything is accurate.  


For both types of accounts, you'll receive a letter in the mail once your registration has been processed. This letter will let you know how much of a discount has been added to your account. You'll also start seeing a new Clean River Rewards line item on your bill. This will show the percentage of the discount as well as the actual dollar amount subtracted from that bill.

To keep the discount, the stormwater management facilities on your property must be properly maintained and operated. Visit How to Care for a Stormwater Facility on Your Property to learn more.

The discount is linked to your unique sewer, stormwater, and water account number rather than the property address. This means that if the name on your account changes or if you move, you will have to re-register for the discount using updated account information.