What We Do
The Bureau of Environmental Services (BES) is one of the largest bureaus in the City of Portland. We are responsible for planning, operating, maintaining, and improving all aspects of the city’s wastewater and stormwater systems. We also restore streams and watersheds to protect water quality, public health, and the environment.
Ratepayers fund Environmental Services work with most of our funding coming from monthly combined sewer and stormwater bills. Environmental Services also receives funding from system development charges, connection charges, and various permit fees.
We have completed major improvements in recent decades, such as the Big Pipe Project that protects the Willamette River and Columbia Slough from combined sewer overflows. But we have also re-imagined ourselves, shifting from a traditional sewer utility to a service-oriented bureau that implements innovative, cost-effective, green solutions like trees, green street planters, and restored natural areas to help protect water quality and public health.
Together with Portland residents and businesses, we are adding nature to the City to improve public health, meet our climate challenge, and benefit all Portlanders.
In 2017, we charted a new direction for Environmental Services. Our 10-year strategic plan:
- Will help us work together as a unified organization delivering high-quality services to the community.
- Reinforces our commitment to cost-effective, green infrastructure solutions.
- Includes our commitment to equity, diversity, and inclusion in how we work together and how we deliver services.
- Puts us on a path to becoming a fully sustainable utility in 10 years to meet the needs of current customers and future generations.
Read more about our plans to protect public health, our community, and our environment in our 10-Year Strategic Plan:
Our Equity Commitment
Our Work Culture
Environmental Services intentionally builds and nurtures a safe and inclusive environment in which employees are able to bring their true selves to work.
We are committed to engaging with our community in an accessible and thoughtful way to deliver services that benefit all Portlanders, especially Black, Indigenous, and other people of color (BIPOC) who have experienced historical inequities. Together with our BIPOC community partners, we commit to working proactively to correct those imbalances and put an end to systemic racism.
Every bureau employee is responsible for advancing equity in our workplace culture and service delivery.
Mission, Vision, Values
Environmental Services manages Portland’s wastewater and stormwater infrastructure to protect public health and the environment.
We are a mission-driven, high-performance organization, leading the City in preserving and restoring the health of Portland’s watersheds.
- Our customers and partners
- Portlanders’ sense of connection to their waterways
- Conscientious stewardship of our watersheds, wastewater and stormwater infrastructure, and financial resources
- A diverse, collaborative, healthy, and engaged workforce
- Leadership among our employees and in our City and community
- Equity in our workplace, business practices, and service delivery
- Clear communication and transparency
- Innovative, sustainable, and resilient solutions
24-Hour Emergency Hotlines
Call 503-823-1700 to report sewer problems, including:
- Sewer odors
- Clogged storm drains
- Blocked green street planter inlets
- Emergency street maintenance
- Road hazard issues
You can also report sewer odors online:
Call 503-823-7180 to report hazardous or potential pollution issues, such as:
- Slicks or spills
- Suspicious discharges in waterways
- Dumping of substances into storm drains
It is bureau policy to keep caller identity information confidential.
You can also report pollution issues online:
Director Michael Jordan
Michael J. Jordan became Director of Environmental Services in June 2015. Before joining Environmental Services, Mike served as the chief operating officer of the executive branch of Oregon's state government. As COO, he was responsible for leadership and oversight of the day-to-day operations of the state and the Department of Administrative Services.
From 2003 to 2011, Mike served as Metro’s chief operating officer where he was responsible for a workforce of 1,600 and the integrated management of public services and economic development assets that benefit the Portland tri-county region through Metro’s regional governance. His previous public roles included service as a Clackamas County commissioner and city administrator for Canby. Before entering public service, Mike worked for 11 years at Pacific Power and Light.
Mike attended the graduate program for public administration at Lewis and Clark College, holds a Bachelor of Science from Portland State University, and attended the University of Oregon on a baseball scholarship from 1974 to 1978. In 2009 he completed a Certificate of Sustainability Leadership at the University of Oregon. He is a native Oregonian who lives with his wife CJ in Canby where he grew up. They have four children and six grandchildren.
Mike Jordan's Quarterly Calendars
Deputy Director Dawn Uchiyama
Dawn Uchiyama is the Deputy Director of Environmental Services, where she has worked since 2001. Over the course of her 27-year career in public service, Dawn has led and implemented a variety of watershed, stormwater, and green infrastructure efforts with a clear focus on shared ownership in system-wide solutions and transformational change.
Dawn is a licensed landscape architect in Oregon and holds a Bachelor of Fine Arts from the University of Illinois-Chicago and a Master of Landscape Architecture from the University of Illinois-Urbana. With focus, compassion, and a sense of humor, Dawn aims to work collaboratively and empower others to achieve their highest purpose with integrity and accountability.
In 2020, the American Society of Landscape Architects named Dawn an ASLA Fellow for her exceptional contributions to the landscape architecture profession and society at large.