Exciting updates rolled out to application process for New Single-Family Residences and Detached ADUs

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The City of Portland's Bureau of Development Services is excited to announce significant improvements to its application process for New Single-Family Residences (NSFR) and New Detached Accessory Dwelling Units (ADUs) permits, rolled out on Thursday, April 25.
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The City of Portland's Bureau of Development Services is continually striving to enhance its services and make the permitting application process as smooth and efficient as possible for our community and customers. With this commitment in mind, BDS is excited to announce significant improvements to our application process for New Single-Family Residences (NSFR) and New Detached Accessory Dwelling Units (ADUs) permits, which rolled out on Thursday, April 25!

Streamlining the Application Process

We understand that time is of the essence when it comes to new construction projects. Therefore, we have streamlined our application process to reduce unnecessary steps and make it more customer-friendly. Our updated application will guide you through the intake process with clear and concise instructions, ensuring a more efficient and straightforward experience.

Introducing Conditional Logic

One of the most innovative features of our new application process is the use of conditional logic. This technology will tailor the application form to a customer's specific NSFR or new detached ADU project requirements, presenting customers with only the relevant questions and eliminating confusion or ambiguity. By adapting to a project's unique characteristics, we can ensure a more accurate and customized application, saving you valuable time and effort.

Improved Assistance and Transparency

To better assist customers, we have enhanced our help text within the application form, providing more detailed explanations and guidance for each section. Our aim is to demystify the application process and empower customers with the knowledge and resources they need to succeed.

Incomplete Applications

BDS is in the process of contacting customers with incomplete NSFR or new detached ADU applications to complete their applications by the end of business on Wednesday, April 24. Incomplete applications still in the old process will be removed and need to be restarted using the new enhanced application process on April 25. For customers not far along in their application, we highly recommend that you wait a few more days and restart your application using our new process, which will be easier and more intuitive to use.

We're Here to Help

BDS is committed to supporting customers throughout their construction projects. Should you have any questions or require assistance with the new application process, our dedicated team of professionals is here to help. You can reach us either by phone (503-823-7300) or through a 15-minute appointment with one of our helpful technicians, and we will be more than happy to assist you.

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Development Services

phone number503-823-7300Our front desk team will be available to answer Monday through Friday from 8 a.m. to 5 p.m. Please leave a message if you call outside of those hours.
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