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August 17, 2021 Applicant Update

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Action Required: Browser Cache Clearing

The Brava Viewer is integrated in ProjectDox and used to view drawings and markups. A Brava Viewer update was installed on August 17th to address batch stamping errors. In order for these updates to completely install you will need to clean your web browser’s cache.  Please follow the steps from our Quick Step Guide to clear your browser's cache:

Clearing the Browser Cache (PDF)

Reminder: Internet Explorer is the preferred browser for ProjectDox.

Update to Known Issue: "Job Process Failed"

Have you ever received a "Job Process Failed" error when publishing Microsoft files? We are pleased to report that this issue has been resolved. You should now be able to upload Microsoft documents without having to convert them to PDF. 

Training Materials

To learn more about ProjectDox 9.2, please watch our Applicant Training Video Series and read our User Guide.

Applicant Training Videos

Applicant User Guide

Questions

Please email the ePlans team.

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