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July 26, 2021 Applicant Update

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Known Issue: "Job Processed Failed"

If you’ve seen a “Job Process Failed” error when publishing to Excel files or other Microsoft Office documents, it’s not you. This is related to a critical security vulnerability which has been reported in various news sources. The City of Portland has disabled the Windows Print Spooler service until a well-tested, certified patch is released by Microsoft.

Until a fix is released, all Microsoft Office documents must be converted to a PDF format prior to submission. Always check the PDF formatting before uploading the file.

More information to come.

Downloading Drawings with Markups

Downloading drawings with markups is as easy as 1-2-3: (1) Locate drawing (2) Publish to PDF (3) Save to File.

  1. Locate the drawing in the Project Files tab. Drawings with markups display as a pen with a red exclamation mark in the REVIEWED column, referred to as Open Markups.
  2. Publish the drawing to PDF.
    • Select Publish. 
    • Select Publish to PDF.
    • In the PDF Publish Options pop-up, select the radio button next to Insert markup as PDF comments.
    • Select the Publish button.
  3. Save to file.

If you want more team members to have access to your project to assist with the completion of tasks, you can provide them View Only access to markups and comments left by reviewers in the Review tab. Refer to Applicant User Guide - Adding View Only Members.

Applicant User Guide

Training Material

To learn more about ProjectDox 9.2, please watch our Applicant Training Video Series and read our User Guide.

Applicant Training Videos

Applicant User Guide

Questions

Please email the ePlans team.

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