Improvements made to online permitting portal, Development Hub PDX

News Article
This is an image of the updated landing page for Development Hub PDX, the City's online permitting portal.
Upgrades are now available: It’s easier than ever to provide necessary information as well as get construction and trade (electrical, mechanical and plumbing) permits on their way to approval.
Published

The new look features a modern design for customers to navigate the online permitting platform. The system features enhancements to the initial application process that help customers provide information needed for City development review professionals to begin review of permit materials.

Included in the new features are:

  • Collapsible and expandable help text to assist customers, with reduced clutter
  • A menu bar on every page that provides access to the most commonly needed features
  • Conditional logic that streamlines the customer path through the permit application intake process, eliminating questions that are not needed based on the customer’s responses
  • Improved help text
  • Improved accessibility features for individuals with disabilities
  • A function to show customers all of their active permits, with improved search capability

In addition to the enhancements listed above, Development Hub PDX now provides for easier uploading of plans and other permit materials, which allows for a smoother plan review process.  The new easier uploads of corrections process provides a more flexible and user-friendly experience.  In addition, you can now download checksheets right from DevHub, promoting transparency in the corrections process and giving you greater control over your documents.

These improvements were informed by feedback from customers and went live on Dec. 7. We thank each customer who provided feedback through surveys, email, conversations, and other means Your feedback helps us improve, and we couldn’t get better without you!

Check out the new Development Hub PDX portal

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phone number503-823-7300Our front desk team will be available to answer Monday through Friday from 8 a.m. to 5 p.m. Please leave a message if you call outside of those hours.
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