The new look features a modern design for customers to navigate the online permitting platform. The system features enhancements to the initial application process that help customers provide information needed for City development review professionals to begin review of permit materials.
Included in the new features are:
- Collapsible and expandable help text to assist customers, with reduced clutter
- A menu bar on every page that provides access to the most commonly needed features
- Conditional logic that streamlines the customer path through the permit application intake process, eliminating questions that are not needed based on the customer’s responses
- Improved help text
- Improved accessibility features for individuals with disabilities
- A function to show customers all of their active permits, with improved search capability
In addition to the enhancements listed above, Development Hub PDX now provides for easier uploading of plans and other permit materials, which allows for a smoother plan review process. The new easier uploads of corrections process provides a more flexible and user-friendly experience. In addition, you can now download checksheets right from DevHub, promoting transparency in the corrections process and giving you greater control over your documents.
These improvements were informed by feedback from customers and went live on Dec. 7. We thank each customer who provided feedback through surveys, email, conversations, and other means Your feedback helps us improve, and we couldn’t get better without you!