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Permit Intake and Response Time Delays

News article

We appreciate your patience and understanding as we work to support the construction industry and our local economy during these difficult times. A new email address and phone number are set up to receive requests for appointments to submit permit applications and plans.


Building Permit Intake Backlog

While the Bureau of Development Services continues to build the system to allow 24/7 online submittal of building permit applications through Development Hub (our online customer portal), we are temporarily using an appointment system to manage the uploading of digital building permit submittals.

Due to the closure of the Development Services Center to walk-in traffic, rapid deployment of new processes and technology, and mandatory city employee furloughs, currently it can take up to three weeks to receive an appointment to upload a building permit submittal. We are working to reduce that delay by creating different "lanes" for different types of requests, re-allocating staff, and other measures to address the current pinch points. We are not only making improvements to our interim processes, we are simultaneously building a new system for the online submittal of more types of permit applications through Development Hub. The appointment system for intake is temporary, and the goal is to make online application submittal available 24/7 through Development Hub. We should have that online system set up for Deferred Submittals (DFS) and Revisions (REV) in October, and more permit application types will follow.

Schedule permit intake appointments by email or phone

Starting Monday, July 27, permit intake appointments can be scheduled by calling 503-823-4092 or emailing Phone and email messages will be returned as soon as possible.

What you can do to help: While waiting for a return phone call or email message to schedule your permit intake appointment, please make sure your application is as complete as possible and meets the minimum submittal requirements. Incomplete applications will be returned, which may cause further delays.

Backlog of calls and email messages

The closure of the Permit Center and in-person services at the 1900 Building, combined with the temporary appointment system for building permit submittals, has resulted in a sharp increase in calls and email messages to the front reception desk staff.

DatePhone callsEmail messages
June 20195,004291
June 20206,2792,239

There is currently a delay of about one week in responding to the phone and email messages coming to the front reception desk. Measures are being taken to catch up and manage the increase in volume. The delays in getting a response back should be resolved by mid August.

What you can do to help: Please do not send multiple email messages and make multiple calls about the same issue, as it lengthens the delay. Phone and email messages are being returned in the order they are received.