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New Permitting Software Upgrade to Impact Service Availability in February

News article

On February 10, 2020, the City of Portland will start using a new version of AMANDA, the software used to manage the permitting process. As we transition to upgraded AMANDA software, our services will be available according to the schedule below.

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Customers will not be able to access development services (both in-person and online) including Development Hub PDX, Inspection scheduling (with the IVR system), ProjectDox, and all other Permitting and Inspections services from Wednesday, Feb. 5 at 3 p.m. to Monday, Feb. 10 at 6 a.m. Additionally, the Development Services Center (1st floor of the 1900 Building) and Permitting Services (2nd floor counter) will be closed to the public every Thursday in February during this transition. Online services will still be available. 

Feb 2020 calendar showing closures and availability.

To learn more about the AMANDA Migration and Portland Online Permitting System (POPS), click here.  

We appreciate your patience as our staff begins using upgraded software! 

About AMANDA 

The Bureau of Development Services is partnering with the Bureau of Technology Services and the City’s Interagency Partner Bureaus on the Portland Online Permitting System (POPS) program. POPS is delivering five different projects that will help streamline the permitting process for City staff and customers with new web-based tools. Chief among these projects is the migration from the current TRACS permitting software to AMANDA, the most current version of the system available.  

The current version of TRACS that we are using was implemented in 1999 and is no longer supported by our vendor. Upgrading to AMANDA, specifically version 7.4.4.3, will provide the City of Portland with flexibility and a modern interface that can be easily updated as new versions of the software become available.