Frequently Asked Questions
How do I log into the new Civic Portal?
How will the new online process impact you?
Beginning Friday, March 17, 2023, the City of Portland’s Liquor License Program will no longer accept any applications via email. All applicants must create an account in the new online system, called Civic Portal.
On the portal website, you will follow the prompt to input your application information, upload the required documents and pay for your application.
This online process will make for a quicker processing time, allow you to track the status of your application, download recommendation certificates directly and renew your licenses easily.
I have an existing license already, what do I need to do?
Beginning on Friday, March 17, existing licenses (and applications that are not licensed yet) will need to create a new account on the Civic Portal and email Liquor Program staff to have their accounts linked. Simple! Everything was transferred from our previous system so reapplying is not necessary.
Why is the Liquor Program moving to a new system?
The Liquor Program has invested in a new online system Civic Portal as a much-needed technology upgrade. The new online system is designed to be a faster, streamlined process. It will securely store all application documentation and can be accessed anytime. In addition, you will be able to track your application progress in real time!
Dial 311. PDX 311 is a single point of contact for community members—including residents, business owners, and visitors.
I Need an Accommodation
The City of Portland ensures meaningful access to city programs, services, and activities to comply with Civil Rights Title VI and ADA Title II laws and reasonably provides: translation, interpretation, modifications, accommodations, alternative formats, auxiliary aids, and services. Please call 503-823-3008, TTY at 503-828-6868 or the Oregon Relay Service: 711 with such requests or visit ADA Request.