There are many different regulations, requirements, policies or processes that apply to a development project, and in some cases, they may conflict with each other. When this occurs, our staff are trained to work with their co-reviewers to seek a timely conflict resolution and to prevent any undue delay to your project.
If you have questions about a specific permit, you can use Portland Maps to find contact information for assigned reviewers. If you are unable to resolve your concern with the reviewer assigned to your permit, please email the Bureau of Development Services Customer Success Team to help elevate a conflict or delay to managers and supervisors in the City of Portland’s permitting bureaus. Please be sure to include a site address, permit number and/or IVR number to assist in the processing of your concern.
What happens next
Once your concern is received by the Customer Success Team, you may be contacted for further information to help elevate your complaint to the appropriate bureau managers. Concerns are generally elevated through the chain-of-command as follows:
- First to the Section Manager (as soon as possible).
- If the Section Manager cannot resolve the issue or conflict, they will elevate the issue to the Division Manager.
- If the Division Manager is unable to resolve the issue or conflict, the Bureau Director is consulted.
- If the Bureau Director cannot resolve the conflict, the situation can be further elevated to involve the Commissioners-in-Charge of the relevant bureaus.
As always, we appreciate your business! Thank you for your continued partnership.