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Escalating a Problem with an Inspection, Permit or Plan Review

Report a problem to Development Services or to one of the other City bureaus during the development process. Find out how to contact someone in management. Get help with conflict resolution.

There are many different regulations, requirements, policies or processes that can conflict with a development project. When this occurs, our staff are trained to work with their co-reviewers to seek a timely conflict resolution, to prevent any undue delay to your project.   

If you want to escalate a conflict, or a feeling that your project “got stuck,” you have options to reach a solution. If appropriate conflict resolution cannot be reached working with the reviewer or inspector, you can escalate the conflict up the chain of command: 

  • First to the Section Manager (as soon as possible).  

  • If the Section Manager cannot resolve the issue/conflict, they will escalate the issue to the Division Manager. 

  • If the Division Manager is unable to resolve the issue/conflict, the Director is consulted. 

  • If the Director cannot resolve the conflict, the situation can be further escalated to involve the Commissioners-in-Charge of relevant bureaus.  

Please email Customer Success if you would like assistance navigating these steps. 

Please let the City staff person you're working with know that you want the conflict elevated to the next level. If you feel uncomfortable requesting this of the City staff person you are working with, you can find the names and contact information below for the managers in the chain of command. We will do our best to resolve the issue. 

As always, we appreciate your business! Thank you for your continued partnership. 

Names and contact information for the City development services management  

General questions about the development codes and process, or a project you are working on should be directed to General Inquiries and will be routed to the appropriate group.  

Development Services partners work with other departments in the City throughout the development review process. We all have a role in permitting and we work closely together.  

If you have questions about a specific permit, you can use PortlandMaps.com to find contact information for assigned reviewers. Contact information for the managers is provided by individual bureaus that are assigned to your project: