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An Ombudsman investigation found that predatory towing at a cluster of low-income apartment complexes in the Cully neighborhood caused significant financial and emotional injuries to vulnerable, mostly Latino community members.
Report
An Ombudsman review found that numerous tour companies do not comply with City regulations designed to ensure public safety. We recommended the Bureau of Transportation streamline enforcement to bring unpermitted companies into compliance.
Report
After a complaint, the Ombudsman investigated the Water Bureau’s practice of charging fees for returned payments. The Ombudsman recommended the Bureau notify customers impacted by a past overcharge that they are entitled to a refund, and that the Bureau remove returned payment fees going forward.
Report
Join the Archives & Records Management Division in celebration of American Archives Month at Building Bridges: A City Archives Open House, on October 12th, 2024, from 2:00 - 5:00 pm where you’ll learn about the City's vast collection of Portland history!
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