News
Ombudsman investigation finds predatory towing harmed residents of low-income housing complexes
An Ombudsman investigation found that predatory towing at a cluster of low-income apartment complexes in the Cully neighborhood caused significant financial and emotional injuries to vulnerable, mostly Latino community members.
Report
Ombudsman recommends streamlined enforcement of tour bus safety regulations
An Ombudsman review found that numerous tour companies do not comply with City regulations designed to ensure public safety. We recommended the Bureau of Transportation streamline enforcement to bring unpermitted companies into compliance.
Report
Ombudsman finds Water Bureau overcharged for past returned payment fees, recommends removing such fees going forward
After a complaint, the Ombudsman investigated the Water Bureau’s practice of charging fees for returned payments. The Ombudsman recommended the Bureau notify customers impacted by a past overcharge that they are entitled to a refund, and that the Bureau remove returned payment fees going forward.
Report
Events
Ranked-Choice Voting and Voter Education Town Hall (virtual)
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