Starting June 3, 2025, customers who use a credit or debit card to pay their sewer, stormwater, and water bill will pay a 2.95% processing fee. To avoid this fee, customers can make an electronic payment directly from their bank account. Learn more.
We're open Monday to Friday, 9:00 a.m. to 5:00 p.m. We accept in-person visits Tuesday to Thursday at City Hall. For more information about how to connect with us either in person or remotely, please see our contact information on our homepage or visit our contact information webpage.
An Ombudsman investigation found that the Fire Bureau’s poor communication left residents of an East Portland affordable housing community concerned about their safety. We also found that parking practices at the property could impede Fire vehicle access.
Report
For years, the City has underinvested in maintaining its aging assets. Now, it is facing a backlog of costly and urgent needs that it lacks the funding to meet. Our audit recommends that the new form of government take a more strategic approach to developing the infrastructure for infrastructure.
Report
After a 2024 Ombudsman investigation identified inequitable impacts of returned payment fees, the Water Bureau and three other City agencies will remove returned payment fees next fiscal year.
Press release
A recent hotline investigation found inefficiency and waste in the City’s failure to award grants from Portland International Raceway–North Portland Trust Fund. The City has not awarded grants from the Fund since 2020.
Report
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