Follow along as Multnomah County shares election results at MultnomahVotes.gov
Most City of Portland offices will be closed Monday, November 11, in observance of Veterans Day.
Follow along as Multnomah County shares election results at MultnomahVotes.gov
Most City of Portland offices will be closed Monday, November 11, in observance of Veterans Day.
If you have any suggestions for how we can improve our accessibility, please let us know by phone at 503-823-0144 or email us at ombudsman@portlandoregon.gov. To make an Ombudsman complaint, please see these instructions.
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An Ombudsman investigation found that predatory towing at a cluster of low-income apartment complexes in the Cully neighborhood caused significant financial and emotional injuries to vulnerable, mostly Latino community members.
Report
An Ombudsman review found that numerous tour companies do not comply with City regulations designed to ensure public safety. We recommended the Bureau of Transportation streamline enforcement to bring unpermitted companies into compliance.
Report
We're here to make sure City government treats residents and businesses fairly. See what we were up to in 2023.
Updated Report
After a complaint, the Ombudsman investigated the Water Bureau’s practice of charging fees for returned payments. The Ombudsman recommended the Bureau notify customers impacted by a past overcharge that they are entitled to a refund, and that the Bureau remove returned payment fees going forward.
Report
We have reviewed the status of the four recommendations from our report and found that the Police Bureau has committed to implementing them. One recommendation has been partly implemented and three are in progress.
Report
In July 2023, the Ombudsman's Office released a report that highlighted evidence of misconduct by the City’s emergency board-up contractor and pointed to gaps in the City’s oversight of the contract. On May 20, 2024, the Ombudsman sent a follow-up letter to Community Safety Division Director Myers.
Report
The City Auditor’s Office has adopted new administrative rules effective April 10, 2024.
Public notice
The City Auditor’s Office proposes updates to this administrative rule, which is available for public comment for thirty days before adoption.
Public notice
After a complaint, the Ombudsman investigated how Urban Forestry reviews some development permits for compliance with street tree planting standards. In December, the Ombudsman sent a memo to Parks Director Adena Long identifying concerns with the review fee and the clarity of City Code provisions.
Report
City conduct resulted in unlawful seizure and destruction of Portlanders’ vessels. City should follow proper procedures to better protect vulnerable Portlanders.
Report
The Portland Police Bureau failed to live up to its responsibilities in handling U visas, which are designed to protect undocumented victims of crime. The City should act with urgency to remedy past harm and make programmatic changes to ensure problems do not resurface.
Report
Article and video from KGW 8. May 22, 2023.
Updated News article
We're your Rose City Watchdog and we're here to make sure City government treats residents and businesses fairly. See what we were up to in 2022.
Report
Article from Willamette Week. February 01, 2023
Updated News article
Article from The Oregonian. February 14, 2023
Updated News article
Article from The Oregonian. February 11, 2023.
Updated News article
Article from The Oregonian. February 3, 2023.
Updated News article
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