danger
Martin Luther King Jr. Day hours

Most City of Portland offices will be closed Monday, Jan. 19. Recreation centers may be open, check before you go.

information
Portland and the federal government

Learn about our sanctuary city status, efforts to block federal overreach: Portland.gov/Federal

Make a complaint about a City bureau or office

Service
We encourage you to contact our office any time you feel a City bureau, office or employee has treated you unfairly. You will communicate directly with an Ombudsman's office team member who is objective and impartial.
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Filing a complaint takes 10-20 minutes to complete.

Make a complaint online

Use the Ombudsman's online complaint form to describe your complaint and attach documents.

Hablamos español. No dude en escribir sus respuestas en español o contactarnos si desea una copia del formulario de quejas en español.

Make a complaint by phone

When you call our office, you will be able to leave a voicemail and an Ombudsman team member will call you back to take down the details of your complaint. 

Hablamos español.  

Make a complaint by email

Email our office and describe your complaint, including the name of the City bureau or office involved and the resolution you’re seeking. Attach any documents you would like to include with your complaint. If you would like to request that we keep your identity and other identifying personal information confidential, please state that in your email.

Hablamos español.   

What we do

  • Handle complaints from the public, businesses and City employees
  • Conduct impartial investigations of complaints
  • Recommend ways to informally solve substantiated complaints
  • Promote fair and equitable treatment for all

What we do not do

  • Handle complaints between private parties
  • Investigate complaints against elected officials or their staff
  • Provide mediation for disputes

Contact

Office of the Ombudsman

ombudsman@portlandoregon.gov
phone number503-823-0144

Mailing address

Related

Frequently asked questions (FAQ)
Other resources to help resolve your concern
File a complaint or commendation about police
Chapter 3.77 Office of the Ombudsman

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