danger
Emergency shelters open tonight

The shelters are open from 8 p.m. until at least noon Thursday. More information is at Multnomah County's Care for When It's Cold website: Multco.us/Cold. Check on your neighbors. Find city services information.

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Portland is a Sanctuary City

Find sanctuary city resources from the City of Portland's Immigrant & Refugee Program, including free legal services and state resources for reporting hate crimes, bias incidents, discrimination, and violations of Oregon's sanctuary laws.

Make a complaint about a City bureau or office

Service
We encourage you to contact our office any time you feel a City bureau, office or employee has treated you unfairly. You will communicate directly with an Ombudsman's office team member who is objective and impartial.
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Filing a complaint takes 10-20 minutes to complete.

Make a complaint online

Use the Ombudsman's online complaint form to describe your complaint and attach documents.

Hablamos español. No dude en escribir sus respuestas en español o contactarnos si desea una copia del formulario de quejas en español.


What we do

  • Handle complaints from the public, businesses and City employees
  • Conduct impartial investigations of complaints
  • Recommend ways to informally solve substantiated complaints
  • Promote fair and equitable treatment for all

What we do not do

  • Handle complaints between private parties
  • Investigate complaints against elected officials or their staff
  • Provide mediation for disputes
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