Most City of Portland offices will be closed Monday, Feb. 16. Recreation centers may be open, check before you go.
Learn about our sanctuary city status, efforts to block federal overreach: Portland.gov/Federal
We're open Monday to Friday, 9:00 a.m. to 5:00 p.m. We accept in-person visits Tuesday to Thursday at City Hall in room 130. For more information about how to connect with us either in person or remotely, please see our contact information on our homepage or visit our contact information webpage.
For years, the City has underinvested in maintaining its aging assets. Now, it is facing a backlog of costly and urgent needs that it lacks the funding to meet. Our audit recommends that the new form of government take a more strategic approach to developing the infrastructure for infrastructure.
Report
We're here to make sure City government treats residents and businesses fairly. See what we were up to in 2024.
Report
After a 2024 Ombudsman investigation identified inequitable impacts of returned payment fees, the Water Bureau and three other City agencies will remove returned payment fees next fiscal year.
Press release
A recent hotline investigation found inefficiency and waste in the City’s failure to award grants from Portland International Raceway–North Portland Trust Fund. The City has not awarded grants from the Fund since 2020.
Report
2024 Fourth Quarter disclosures for City lobbying, political consultants, and City official business calendars are now available for the public to view.
Press release
The City has taken steps to address the inequitable impacts of property maintenance enforcement, but the complaint-based system continues to harm vulnerable homeowners.
Report
The Auditor’s Office found evidence of waste and inefficiency in Civic Life’s handling of a grant non-compliance issue and the City’s grant management. Civic Life spent more money than intended and disregarded City policy and the City did not foster communication between bureaus.
Report
Overall, the City implemented under half of our audit recommendations as of 2023, below the average of other comparable cities. Implementation across service areas ranged from zero to 88 percent. Service areas need leadership on coordination, prioritization, and decision-making to make progress.
Report
City Auditor's Office Commissioned Exit Poll: A majority of Portland voters were well informed on ranked-choice voting, improvement needed in outreach to District 1 and with people of color
Press release
Our audit of Vision Zero found rising fatal crashes despite the plan’s focus on traffic safety. The audit calls on the Transportation Bureau to evaluate completed projects to ensure they reduce deaths and injuries and result in equitable outcomes. Data-driven strategies are needed for safer streets.
Report
The City implemented under half of our audit recommendations as of 2023, below the average of other comparable cities. Portlanders need bold leadership, with a focus on coordination, for the City to make progress on recommendations not yet implemented and to continue to improve equity of services.
Report
We reviewed seven technology purchases and found Technology Services was reactive in coordinating technology purchases. This resulted in inefficiencies and delays. Centralized accountability and guidance are needed for bureaus if the City is to meet strategic goals for purchasing and equity.
Report
2024 Third Quarter disclosures for City lobbying, political consultants, and City official business calendars are now available for the public to view.
Press release
An Ombudsman investigation found that predatory towing at a cluster of low-income apartment complexes in the Cully neighborhood caused significant financial and emotional injuries to vulnerable, mostly Latino community members.
Report
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