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Parks does not have enough resources for its existing programs and maintenance obligations. However, it continues to invest in new assets. Our audit recommends that Parks integrate new investment decisions with existing maintenance obligations and clearly communicate fiscal strategies.
Report
While the City has yet to implement over half of our audit recommendations, the implementation rate did increase over last year. We found that leadership was challenged with prioritization in getting outstanding recommendations implemented.
Report
Police can make a vehicle breakdown or accident less stressful for vehicle owners when they order a private request tow under the Police Directive on towing. However, this option can also leave motorists unfairly exposed to widely disparate rates. The City’s tow contract does not cover these tows.
Report
An Ombudsman investigation found that the Fire Bureau’s poor communication left residents of an East Portland affordable housing community concerned about their safety. We also found that parking practices at the property could impede Fire vehicle access.
Report
For years, the City has underinvested in maintaining its aging assets. Now, it is facing a backlog of costly and urgent needs that it lacks the funding to meet. Our audit recommends that the new form of government take a more strategic approach to developing the infrastructure for infrastructure.
Report
We're here to make sure City government treats residents and businesses fairly. See what we were up to in 2024.
Report
A recent hotline investigation found inefficiency and waste in the City’s failure to award grants from Portland International Raceway–North Portland Trust Fund. The City has not awarded grants from the Fund since 2020.
Report
The City has taken steps to address the inequitable impacts of property maintenance enforcement, but the complaint-based system continues to harm vulnerable homeowners.
Report
The Auditor’s Office found evidence of waste and inefficiency in Civic Life’s handling of a grant non-compliance issue and the City’s grant management. Civic Life spent more money than intended and disregarded City policy and the City did not foster communication between bureaus.
Report
Overall, the City implemented under half of our audit recommendations as of 2023, below the average of other comparable cities. Implementation across service areas ranged from zero to 88 percent. Service areas need leadership on coordination, prioritization, and decision-making to make progress.
Report
Our audit of Vision Zero found rising fatal crashes despite the plan’s focus on traffic safety. The audit calls on the Transportation Bureau to evaluate completed projects to ensure they reduce deaths and injuries and result in equitable outcomes. Data-driven strategies are needed for safer streets.
Report
The City implemented under half of our audit recommendations as of 2023, below the average of other comparable cities. Portlanders need bold leadership, with a focus on coordination, for the City to make progress on recommendations not yet implemented and to continue to improve equity of services.
Report
We reviewed seven technology purchases and found Technology Services was reactive in coordinating technology purchases. This resulted in inefficiencies and delays. Centralized accountability and guidance are needed for bureaus if the City is to meet strategic goals for purchasing and equity.
Report
An Ombudsman investigation found that predatory towing at a cluster of low-income apartment complexes in the Cully neighborhood caused significant financial and emotional injuries to vulnerable, mostly Latino community members.
Report
An Ombudsman review found that numerous tour companies do not comply with City regulations designed to ensure public safety. We recommended the Bureau of Transportation streamline enforcement to bring unpermitted companies into compliance.
Report
We're here to make sure City government treats residents and businesses fairly. See what we were up to in 2023.
Updated Report
After a complaint, the Ombudsman investigated the Water Bureau’s practice of charging fees for returned payments. The Ombudsman recommended the Bureau notify customers impacted by a past overcharge that they are entitled to a refund, and that the Bureau remove returned payment fees going forward.
Report
We have reviewed the status of the four recommendations from our report and found that the Police Bureau has committed to implementing them. One recommendation has been partly implemented and three are in progress.
Report
In July 2023, the Ombudsman's Office released a report that highlighted evidence of misconduct by the City’s emergency board-up contractor and pointed to gaps in the City’s oversight of the contract. On May 20, 2024, the Ombudsman sent a follow-up letter to Community Safety Division Director Myers.
Report
The Inclusionary Housing Program requires developers to include affordable homes in some new buildings. We examined the Program and if it helped property owners follow the rules. The Housing Bureau should improve the goals, property owner support, and monitoring so the Program works as intended.
Updated Report
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