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2023 Ombudsman Annual Report
We're here to make sure City government treats residents and businesses fairly. See what we were up to in 2023.
Updated Report
Ombudsman finds Water Bureau overcharged for past returned payment fees, recommends removing such fees going forward
After a complaint, the Ombudsman investigated the Water Bureau’s practice of charging fees for returned payments. The Ombudsman recommended the Bureau notify customers impacted by a past overcharge that they are entitled to a refund, and that the Bureau remove returned payment fees going forward.
Report
Adoption of Administrative Rule 3.03 | August 2024
The City Auditor’s Office has adopted a new administrative rule effective August 23, 2024.
Public notice
Adoption of Administrative Rule 14.01 | August 2024
The City Auditor’s Office has adopted new administrative rules effective August 13, 2024.
Public notice
Notice of Proposed Rulemaking for ARA 3.03 - Recruitment and Hiring | July 2024
The City Auditor’s Office proposes updates to this administrative rule, which is available for public comment for thirty days before adoption.
Public notice
City has committed to implementing recommendations from 2023 Ombudsman report on U visas
We have reviewed the status of the four recommendations from our report and found that the Police Bureau has committed to implementing them. One recommendation has been partly implemented and three are in progress.
Report
Notice of Proposed Rulemaking for ARA 14.01 - Political Consultant Registration and Reporting | July 2024
The City Auditor’s Office proposes updates to this administrative rule, which is available for public comment for thirty days before adoption.
Public notice
Adoption of Administrative Rules 3.04 and 8.03 | July 2024
The City Auditor’s Office has adopted new administrative rules effective July 10, 2024.
Updated Public notice
Notice of Proposed Rulemaking for ARA 3.04 - Employee Behavior and Expectations; ARA 8.03 - Public Records Requests | June 2024
The City Auditor’s Office proposes updates to this administrative rule, which is available for public comment for thirty days before adoption.
Updated Public notice
Adoption of Administrative Rules 2.01, 3.01, and 3.10 | June 2024
The City Auditor’s Office has adopted new administrative rules effective June 4, 2024.
Public notice
City has not implemented most of Ombudsman’s recommendations on emergency board-ups
In July 2023, the Ombudsman's Office released a report that highlighted evidence of misconduct by the City’s emergency board-up contractor and pointed to gaps in the City’s oversight of the contract. On May 20, 2024, the Ombudsman sent a follow-up letter to Community Safety Division Director Myers.
Report
Audit Report: Inclusionary Housing: Housing Bureau should improve Program goals, support for property owners, and monitoring to ensure Program helps address housing crisis
The Inclusionary Housing Program requires developers to include affordable homes in some new buildings. We examined the Program and if it helped property owners follow the rules. The Housing Bureau should improve the goals, property owner support, and monitoring so the Program works as intended.
Updated Report
Portland Candidate Learning Sessions
Candidate Learning Sessions for Spring 2024
Updated News article
Notice of Proposed Rulemaking for ARA 3.01 - Administration | May 2024
The City Auditor’s Office proposes updates to this administrative rule, which is available for public comment for thirty days before adoption.
Public notice
Notice of Proposed Rulemaking for ARA 3.10 - Employee Benefits | May 2024
The City Auditor’s Office proposes updates to this administrative rule, which is available for public comment for thirty days before adoption.
Public notice
Notice of Proposed Rulemaking for ARA 2.01 - Procurement Rules for the Auditor's Office | May 2024
The City Auditor’s Office proposes updates to this administrative rule, which is available for public comment for thirty days before adoption.
Public notice
Now Available: City of Portland Quarter 1 2024 Lobbyist Reports, Political Consultant Reports, and Calendars
2024 First Quarter disclosures for City lobbying, political consultants, and City official business calendars are now available for the public to view. Highlights are included below.
Press release
We're switching our email system from MailChimp to GovDelivery
A message to our email news update subscribers: Our email newsletter system is changing.
Public notice
Audit Report: Joint Office of Homeless Services: Sustained focus on shelter system needed to address unmet needs
Our audit found that the adult and family shelters funded by the Joint Office of Homeless Services were generally full and had long waitlists, could be difficult to access, and only sometimes helped participants move to permanent housing.
Report
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