Reports

Auditor Mary Hull Caballero News Menu
Displaying 1 - 20 of 37

Portland Fire & Rescue does not have a coherent accountability system

We found that the Portland Fire Bureau has not invested the time, attention, and resources needed for a coherent employee accountability system. We make recommendations for training and complaint, investigation, and discipline processes to help ensure that the Bureau achieves its diversity goals.

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Domestic Violence Response: Special Victims Unit benefits from collaboration with partners, but patrol officers need more training

The City Auditor’s Independent Police Review (IPR) found that the Portland Police Bureau’s Special Victims Unit benefits from co-location and collaboration with service partners but officers responding to the initial calls need more trauma-informed training.

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2021 Annual Report

Our annual report for 2021 describes changes in workload, regaining compliance with the Department of Justice, and summarizes a policy review of how language services are used by the Police Bureau.

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Fraud Hotline Report: Funds wasted at veteran apartment complex

The Joint Office spent over $850,000 in rent to house needy veterans but allowed the property to deteriorate into unsafe, unsanitary conditions leaving the office scrambling to find new shelter. Without adequate oversight, the office risks wasting money intended to aid Portlanders without housing.

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Quarterly Report – Q1 2022

View Independent Police Review's 1st quarterly report of 2022.

Updated Report


Lessons Learned: City’s response to protests exposed vulnerabilities in Portland’s police accountability system

The 2020 murder of George Floyd sparked more than 100 nights of protest in Portland. Complaints of officer misconduct at these events exposed inadequacies with the City’s ability to hold officers accountable. We recommend operational and policy improvements to strengthen the accountability system.

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Police Intelligence-Gathering and Surveillance: Better management needed to protect civil rights

Keeping information about political activity and using surveillance technology without safeguards infringes on First Amendment rights. Police need direction about what to collect and a process to manage records when there is no criminal activity. The Bureau also needs improved technology policies.

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Portland Clean Energy Fund: Additional steps needed to implement voter-approved program

Voters approved a tax to create the Portland Clean Energy Fund in 2018 as an ambitious way to tackle climate change and social inequities. This audit found that the program began putting management systems in place but other elements were not yet implemented or needed direction from City Council.

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Auditor's 2021 Accountability Report

The Auditor’s Office conducts independent assessments of Portland government, impartial investigations of community members’ complaints, and provides a variety of services that make the City more accessible. This report highlights the breadth and depth our work in 2021.

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Taxes, fines, and fees: Customers who owe caught in maze of inconsistent and uncoordinated collection strategies

The City’s decentralized way of collecting taxes, fines, and fees requires Portlanders to navigate different approaches that may cause harm, especially to people with limited English proficiency or means. We recommend improvements to this disjointed experience for City residents and businesses.

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2021 Fraud Hotline Annual Report

The Auditor’s Office Fraud Hotline provides City employees and members of the public a way to confidentially report suspected fraud, waste, and abuse of position by or against the City.

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Quarterly Report – Q4 2021

View Independent Police Review's 4th quarterly report of 2021.

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Building Permit Review Audit

Getting a building permit in Portland can be a frustratingly slow process. Delays can affect the economy and motivate property owners to skirt the permitting system altogether. Our audit recommends ways to address persistent problems as the City strives for economic recovery from COVID-19.

Updated Report


Fraud Hotline Report: Firefighters used City water to wash personal trucks

The Auditor’s Office found evidence of wasted resources when investigating a tip about a firefighter washing a personal vehicle on City property. We referred findings and recommendations to the Fire Bureau.

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Emergency Management: Pandemic highlights City’s long-standing neglect of people with disabilities

Under the Americans with Disabilities Act, the City is required to provide equal access to all services, including emergency services. We found that the City was not prepared to meet the needs of people with disabilities during the COVID-19 pandemic much less a more physically destructive emergency.

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City’s reliance on complaints for property maintenance enforcement disproportionately affects diverse and gentrifying neighborhoods

Data backup Portlanders’ objections to unfair treatment by the City’s property maintenance enforcement system. The City should act with urgency to break with the system’s racist past and engage community members it disproportionately burdens for their ideas to fix it.

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Sewer Maintenance: Renewed attention to partnership needed to better serve ratepayers

Wastewater goes through pipes owned by the Bureau of Environmental Services but the bureau pays another - the Bureau of Transportation - to maintain these pipes. This longstanding agreement has had mixed results. We make recommendations for both bureaus in our audit report.

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2020 Annual Report

This annual report highlights unique occurrences, challenges, and lessons learned from 2020.

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2020 Fraud Hotline Annual Report

The Auditor’s Office Fraud Hotline provides City employees and members of the public a way to confidentially report suspected fraud, waste, and abuse of position by or against the City.

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Prosper Portland Emergency Grants: Standards needed to ensure program integrity

Prosper Portland’s Small Business Relief Fund provided a lifeline during the early days of the pandemic. Staff successfully delivered dollars to struggling businesses but in haste, short-changed program integrity. We make recommendations for building a stronger program the next time disaster strikes

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