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Changes to credit and debit card processing fees

Starting June 3, 2025, customers who use a credit or debit card to pay their sewer, stormwater, and water bill will pay a 2.95% processing fee. To avoid this fee, customers can make an electronic payment directly from their bank account. Learn more.

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Portland is a Sanctuary City

Other resources to report fraud, waste, inefficiency, and abuse

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The City’s Fraud Hotline cannot accept all types of complaints. The Fraud Hotline is for reports of suspected fraud, waste, inefficiency, and abuse involving the City of Portland government, its employees, or vendors.

Other resources to help resolve complaints

The following information may help you determine where to go for other types of complaints. You can also call 311 or email 311 for more information about City services.

Non-emergency police reports
Portland Police Bureau | (503) 823-3333

Complaints about City of Portland services and practices
Office of the Ombudsman | (503) 823-0144

Identity theft, rental scams, and other consumer complaints
Federal Trade Commission

Internet fraud complaints
Internet Crime Complaint Center


Not sure if what you saw, or suspect, is worth reporting? File a report. 

We would rather you report a situation that turns out to be harmless than let fraud, waste, inefficiency, or abuse go unchecked. But it’s not a bad idea to make sure the report meets our criteria before you report.

The information here can help you decide:

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