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Bureau of Emergency Communications’ efforts to recruit, hire, and train employees helped address the Bureau’s staffing crisis and reduce 911 wait times. We make recommendations to help improve training timelines, increase trainee retention, and reduce resistance to training program changes.
Report
The Arts Tax has expanded arts education and supports arts organizations, but the City has not consistently delivered on promises to voters. We recommend the City improve education coordination, maximize grant funds, ensure grants advance program goals, and enhance oversight.
Report
The City has committed to climate justice, but work remains to make climate actions more effective. Our audit recommends City leadership provide clearer internal direction, develop strategies for climate adaptation and community engagement, and increase transparency to follow through on commitments.
Report
Parks does not have enough resources for its existing programs and maintenance obligations. However, it continues to invest in new assets. Our audit recommends that Parks integrate new investment decisions with existing maintenance obligations and clearly communicate fiscal strategies.
Report
While the City has yet to implement over half of our audit recommendations, the implementation rate did increase over last year. We found that leadership was challenged with prioritization in getting outstanding recommendations implemented.
Report
For years, the City has underinvested in maintaining its aging assets. Now, it is facing a backlog of costly and urgent needs that it lacks the funding to meet. Our audit recommends that the new form of government take a more strategic approach to developing the infrastructure for infrastructure.
Report
Overall, the City implemented under half of our audit recommendations as of 2023, below the average of other comparable cities. Implementation across service areas ranged from zero to 88 percent. Service areas need leadership on coordination, prioritization, and decision-making to make progress.
Report
Our audit of Vision Zero found rising fatal crashes despite the plan’s focus on traffic safety. The audit calls on the Transportation Bureau to evaluate completed projects to ensure they reduce deaths and injuries and result in equitable outcomes. Data-driven strategies are needed for safer streets.
Report
The City implemented under half of our audit recommendations as of 2023, below the average of other comparable cities. Portlanders need bold leadership, with a focus on coordination, for the City to make progress on recommendations not yet implemented and to continue to improve equity of services.
Report
We reviewed seven technology purchases and found Technology Services was reactive in coordinating technology purchases. This resulted in inefficiencies and delays. Centralized accountability and guidance are needed for bureaus if the City is to meet strategic goals for purchasing and equity.
Report
The Inclusionary Housing Program requires developers to include affordable homes in some new buildings. We examined the Program and if it helped property owners follow the rules. The Housing Bureau should improve the goals, property owner support, and monitoring so the Program works as intended.
Updated Report
Our audit found that the adult and family shelters funded by the Joint Office of Homeless Services were generally full and had long waitlists, could be difficult to access, and only sometimes helped participants move to permanent housing.
Report
Our audit identified gaps in the Fire Bureau’s management of the Community Health Division, worsened by an inconsistent commitment to its programs. We make recommendations to articulate goals, plans, and monitor its programs to best serve Portlanders and offset demands on traditional fire crews.
Updated Report
Transportation had a formal process to document inspections before making payments, but staff were able to work around steps. Supervisors didn’t have procedures to identify allowable exceptions. We make recommendations to ensure staff follow the process and that supervisors are aware of exceptions.
Report
We found that the Portland Fire Bureau has not invested the time, attention, and resources needed for a coherent employee accountability system. We make recommendations for training and complaint, investigation, and discipline processes to help ensure that the Bureau achieves its diversity goals.
Report
Keeping information about political activity and using surveillance technology without safeguards infringes on First Amendment rights. Police need direction about what to collect and a process to manage records when there is no criminal activity. The Bureau also needs improved technology policies.
Report
Voters approved a tax to create the Portland Clean Energy Fund in 2018 as an ambitious way to tackle climate change and social inequities. This audit found that the program began putting management systems in place but other elements were not yet implemented or needed direction from City Council.
Report
The Auditor’s Office conducts independent assessments of Portland government, impartial investigations of community members’ complaints, and provides a variety of services that make the City more accessible. This report highlights the breadth and depth our work in 2021.
Report
The City’s decentralized way of collecting taxes, fines, and fees requires Portlanders to navigate different approaches that may cause harm, especially to people with limited English proficiency or means. We recommend improvements to this disjointed experience for City residents and businesses.
Report
This is a detailed list of Fraud Hotline tips received and pending in 2022.
Report
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