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Reports

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Audit Report: Inclusionary Housing: Housing Bureau should improve Program goals, support for property owners, and monitoring to ensure Program helps address housing crisis

The Inclusionary Housing Program requires developers to include affordable homes in some new buildings. We examined the Program and if it helped property owners follow the rules. The Housing Bureau should improve the goals, property owner support, and monitoring so the Program works as intended.

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Audit Report: Joint Office of Homeless Services: Sustained focus on shelter system needed to address unmet needs

Our audit found that the adult and family shelters funded by the Joint Office of Homeless Services were generally full and had long waitlists, could be difficult to access, and only sometimes helped participants move to permanent housing.

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Fraud Hotline Report: Civic Life’s mismanagement of the Kenton Firehouse was wasteful and inefficient

The Auditor's Office found evidence of waste and inefficiency due to the lack of a formal agreement and Civic Life bypassing City financial policies in the management of the Kenton Firehouse. Auditors also found that the lack of documented rental transactions risked the appearance of fraud.

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Portland Fire & Rescue: Community Health Division programs need guidance and leadership to provide Portlanders with the services they need and reduce demands on firefighters

Our audit identified gaps in the Fire Bureau’s management of the Community Health Division, worsened by an inconsistent commitment to its programs. We make recommendations to articulate goals, plans, and monitor its programs to best serve Portlanders and offset demands on traditional fire crews.

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Fraud Hotline Report: City’s repeated installation of curb ramps was inefficient and wasteful

The Auditor’s Office found evidence of waste and inefficiency in project management stemming from unclear responsibilities and miscommunication throughout a curb replacement project.

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Portland Bureau of Transportation: Process in place to ensure capital projects meet specifications, but there were ways around it

Transportation had a formal process to document inspections before making payments, but staff were able to work around steps. Supervisors didn’t have procedures to identify allowable exceptions. We make recommendations to ensure staff follow the process and that supervisors are aware of exceptions.

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Fraud Hotline Report: Tips about Transportation manager alleged government waste and abuse

The Auditor’s Office found evidence of waste and abuse when investigating tips about vehicle use and outside employment in the Transportation Bureau. We shared our findings and recommendations with the Transportation Bureau.

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2022 Fraud Hotline Annual Report

The Auditor’s Office Fraud Hotline provides City employees and members of the public a way to confidentially report suspected fraud, waste, and abuse of position by or against the City.

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Fraud Hotline Report: Purchasing problems lead to inefficiency and mistrust

The Auditor’s Office found evidence of inefficiency when investigating a tip about sole source contracting by the Community Safety Division. We shared our findings and recommendations to Community Safety and Procurement Services, which provided guidance and training to the Division.

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Portland Fire & Rescue does not have a coherent accountability system

We found that the Portland Fire Bureau has not invested the time, attention, and resources needed for a coherent employee accountability system. We make recommendations for training and complaint, investigation, and discipline processes to help ensure that the Bureau achieves its diversity goals.

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Fraud Hotline Report: Funds wasted at veteran apartment complex

The Joint Office spent over $850,000 in rent to house needy veterans but allowed the property to deteriorate into unsafe, unsanitary conditions leaving the office scrambling to find new shelter. Without adequate oversight, the office risks wasting money intended to aid Portlanders without housing.

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Police Intelligence-Gathering and Surveillance: Better management needed to protect civil rights

Keeping information about political activity and using surveillance technology without safeguards infringes on First Amendment rights. Police need direction about what to collect and a process to manage records when there is no criminal activity. The Bureau also needs improved technology policies.

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Portland Clean Energy Fund: Additional steps needed to implement voter-approved program

Voters approved a tax to create the Portland Clean Energy Fund in 2018 as an ambitious way to tackle climate change and social inequities. This audit found that the program began putting management systems in place but other elements were not yet implemented or needed direction from City Council.

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Auditor's 2021 Accountability Report

The Auditor’s Office conducts independent assessments of Portland government, impartial investigations of community members’ complaints, and provides a variety of services that make the City more accessible. This report highlights the breadth and depth our work in 2021.

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Taxes, fines, and fees: Customers who owe caught in maze of inconsistent and uncoordinated collection strategies

The City’s decentralized way of collecting taxes, fines, and fees requires Portlanders to navigate different approaches that may cause harm, especially to people with limited English proficiency or means. We recommend improvements to this disjointed experience for City residents and businesses.

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2022 Fraud Hotline Annual Report Tip Details

This is a detailed list of Fraud Hotline tips received and pending in 2022.

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2021 Fraud Hotline Annual Report

The Auditor’s Office Fraud Hotline provides City employees and members of the public a way to confidentially report suspected fraud, waste, and abuse of position by or against the City.

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Fraud Hotline Report: Firefighters used City water to wash personal trucks

The Auditor’s Office found evidence of wasted resources when investigating a tip about a firefighter washing a personal vehicle on City property. We referred findings and recommendations to the Fire Bureau.

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Emergency Management: Pandemic highlights City’s long-standing neglect of people with disabilities

Under the Americans with Disabilities Act, the City is required to provide equal access to all services, including emergency services. We found that the City was not prepared to meet the needs of people with disabilities during the COVID-19 pandemic much less a more physically destructive emergency.

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Sewer Maintenance: Renewed attention to partnership needed to better serve ratepayers

Wastewater goes through pipes owned by the Bureau of Environmental Services but the bureau pays another - the Bureau of Transportation - to maintain these pipes. This longstanding agreement has had mixed results. We make recommendations for both bureaus in our audit report.

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