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Transportation Network Companies and Taxicabs: Transportation Bureau needs to monitor service, not just safety

Report
This report contains the results of our audit of the City’s oversight of transportation network companies and taxicabs. It also includes the Transportation Bureau’s response to our recommendations.
Published

In 2015, the City made large changes to how it oversees transportation network companies. The Transportation Bureau has made progress towards City Council’s goals for competition, public safety, service, and effective regulation. Several data problems made it difficult for the bureau to track whether companies met City requirements. We recommend more analysis and use of data.

View our audit report and recommendations

Contact

Minh Dan Vuong

Performance Auditor II