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Portland Streetcar: City transit targets unmet, better performance management needed

This audit reviewed the effectiveness of the performance management system used by the Portland Bureau of Transportation to meet the City’s transit goals for Portland Streetcar.

Transportation did not systematically report on and manage to the City’s three stated goals for safe, reliable and cost-effective transit services. In addition, the City-TriMet Master Agreement includes streetcar-specific performance measures but the City had yet to select measures and regularly report on its economic development efforts. Ultimately, the City did not effectively use performance information for management decisions. This report is the second of a two-part audit series on Portland Streetcar.

View our audit report and recommendations


Tenzin Gonta

Performance Auditor III