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Label:
Guide
If there is an immediate threat to life or property, call 9-1-1. If there is NOT an immediate threat to life or property, options are available. Read more.
During a non-emergency, you have options for contacting the City of Portland: 311 or 823-3333.
Call 3-1-1
PDX311 is the first point of contact for non-emergency situation where Police, Fire, Ambulance, and Portland Street Response are not needed to be dispatched. Call takers can help answer questions, assist with requests, and take reports. Call takers can even assist community members who are having trouble filling out online police reports. Staff are fluent in English, Spanish, Romanian, and Tagalog and have resources to assist community members in additional languages.
Outside of Portland, call 503-823-4000 to reach 311.
Call Non-emergency at 503-823-3333
Hours of operations are every day, 24 hours a day.
The non-emergency number is for situations that are not an immediate threat to life or property and emergency services will eventually be dispatched. Make an online report.
Below are some examples of non-emergency situations where responders will be dispatched:
- Your vehicle was stolen.
- An assault occurred and the suspect is no longer at the scene.
- You are involved or witnessed a hit and run.
- Report a missing person.
- A community member is harassing you.
- To report a crime that happened, and the suspect is known.