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The Bureau of Emergency Communication has dedicated and caring individuals who are professionally trained to help the citizens of Multnomah County.
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Recruitment

Recruitments are currently closed. Check back in April for new recruitment dates.

Training process

All employees receive 16 hours annual training covering a variety of job-related topics, including guest speakers from partner agencies such as the Portland Police Bureau, Crisis Line, the Office of Equity and Human Rights, etc.

Examples of training topics include how to deal with emotional stress, how to talk with callers experiencing mental illness, workplace harassment/discrimination/retaliation, and more. Occasionally, there is additional training for equipment upgrades (CAD system, Vesta phones, etc.).

With the variety of calls we answer, every day is an opportunity to learn something new. Just when you thought you heard it all, something new comes along.

Police Dispatch trainee

Once hired, a new Police Dispatch trainee attends a three-week Department of Public Safety, Standards & Training (DPSST) academy in Salem and a ten-week in-house academy to learn basic knowledge necessary to answer/process emergency and non-emergency calls. Upon successful completion of the basic academy, trainees begin approximately 4 months of on-the-job training in Call taking (police, fire and medical).

Each trainee is assigned to a coach, working that coach's shift and sharing the same days off. Trainees may work with several coaches during their training program. During that time, trainees receive daily performance reviews and two-week supervisor reviews to ensure that they are aware of job performance and training needs. After Call taking certification, trainees will begin Dispatch training to certify as a Senior Dispatcher certifying in both Police and Fire Dispatch.

Police Dispatch Lateral trainee

Once hired, a Police Dispatch Lateral trainee attends a three-week Department of Public Safety, Standards & Training (DPSST) academy in Salem and a ten-week in-house academy to learn basic knowledge necessary to answer/process emergency and non-emergency calls; and dispatch Police, Fire and Medical responders. Upon successful completion of the basic academy, trainees begin approximately 9 months of on-the-job training in Call taking (police, fire and medical) and Police Dispatch.

Each trainee is assigned to a coach, working that coach's shift and sharing the same days off. Trainees may work with several coaches during their training program. During that time, trainees receive daily performance reviews and two-week supervisor reviews to ensure that they are aware of job performance and training needs. Certified Police Dispatchers will have promotional opportunities to train as a Senior Dispatcher certifying in both Police and Fire Dispatch.

Work hours

Calltakers & Dispatchers sign up for their shift twice per year, in March & September. Employees sign up based on seniority, which means our newer employees may be working evenings, nights, and/or weekends once they certify at Calltaking, Police Dispatch, and Fire/Medical Dispatch. The hours of the established shifts typically do not change, but are subject to change due to staffing coverage.

Most of the shifts offered are 4/10's, meaning the employee works 4 ten-hour days each week and enjoys three days off. We refer to the days off as the employee's weekend, regardless of the actual days.

There are a few shifts that are twelve-hour days. These shifts are referred to as Rotating Shifts and employees will work two days on, three days off, two days on during the first week of the two-week pay period. During the second week, they will work the opposite, two days off, three days on, two days off. Essentially, the days on/off flip flop from week-to-week. Employees like this shift because they can get a piece of the actual weekend every other week.

To start with, however, our trainees are paired with a coach for on-the-job training and will be assigned to the shift their coach works. Trainees typically rotate every few months between coaches and shifts.

The following of is an example of the twelve shifts in Spring 2018:

Early Morning Shift: 5:00 A.M. - 3:00 P.M.
Early Morning - Rotating 12 Hour Shift: 5:00 A.M. - 5:00 P.M.
Morning Shift: 7:00 A.M. - 5:00 P.M.
Mid Morning Shift: 9:00 A.M. - 7:00 P.M.
Late Morning Shift: 11:00 A.M. - 9:00 P.M.
Afternoon Shift: 3:00 P.M. - 1:00 A.M.
Evening Shift: 5:00 P.M. - 3:00 A.M.
Evening - Rotating 12 Hour Shift: 5:00 P.M. - 5:00 A.M.
Late Evening Shift: 7:00 P.M. - 5:00 A.M.
Late Evening - Rotating 12 Hour Shift: 7:00 P.M. - 7:00 A.M.
First Nights Shift: 9:00 P.M. - 7:00 A.M.
Second Nights Shift: 11:00 P.M. - 9:00 A.M.

Wages

Classification - TraineeEntry9 months18 months
ECD Trainee$23.62$24.82$27.36
Classification - TraineeStep 1Step 2Step 3Step 4Step 5Step 6
EC Lateral Police Dispatcher Trainee$26.05$27.37$28.72$30.17$31.66$33.89
Classification - CertifiedStep 1Step 2Step 3Step 4Step 5Step 6
EC Call taker$23.62$24.82$26.05$27.36$28.72$30.74
EC Dispatcher Senior$30.26$31.78$33.38$35.04$36.79$39.38
StatusPercentAdditional pay
Backup Coach9.5%Full Shift - Only on days when coaching
Full-Time Coach11.0%Full Shift - All hours worked
Lead Worker / Sit Along8.0%Full Shift - Only on days when upgraded or hosting a sit along
Longevity Pay2.0%Full Shift - All hours after 9 years of service

Benefits

Health Care Coverage

Full-time employees are eligible for health coverage, which includes medical, dental, vision, and life insurance coverage the first day of the next month following their hire date. Ninety-five percent of the costs of medical, dental, and vision coverage are paid by the City. For full-time employees, the City of Portland will pay:

95% of the cost of the CityCore medical/VSP Vision or Kaiser Permanente NW/Kaiser Vision and Delta Dental Plan of Oregon coverage or Kaiser Dental NW and you will contribute 5% of the cost of this coverage. This is called your "premium share." The City will pay 100% of the cost of the CityHD medical/VSP Vision and 95% of either choice of Delta Dental Plan of Oregon or Kaiser Dental NW and you will pay 5% of the cost of the dental coverage

As part of the City’s Preventive Care Initiative, the 5% premium share will remain for those full-time eligible employees who have received a preventive health exam (or equivalent treatment e.g. prenatal, chronic disease and in-patient hospital as defined by Moda Health or Kaiser and within this document). Participating employees who do not meet the Preventive Standard will contribute 10% of the costs of their bundled medical, vision and dental premium. Employees who do not meet the Preventive Standard may elect the CityHD plan and the City will pay 100% of the cost of the CityHD medical/VSP vision monthly premium and 95% of either choice of Delta Dental Plan of Oregon or Kaiser Dental NW and you will pay 5% of the cost of the dental coverage.

Basic Life Insurance and Basic Long-Term Disability

Insurance premiums are paid in full by the City of Portland. If you elect to purchase supplemental life insurance for yourself and eligible dependents, you pay the full cost of those elections.

Basic Life: $50,000 (City pays entire cost)
Supplemental Life: Up to $500,000 can be purchased by member
Supplemental Life (Spouse or Domestic Partner): Up to $300,000 can be purchased by member
Supplemental Life (Children): Up to $25,000 can be purchased by member

Long Term Disability (LTD) Insurance is provided by the City.

Medical Expense Reimbursement Plan and Dependent Care Assistance Plan

Allows you to pay for certain health care or day care expenses with money that isn't taxed (it's like getting a 20% - 30% discount). If you elect to enroll in any buy-up plan or flexible spending account, you pay the full cost of those elections.

Public Employees Retirement System (PERS/OPSRP)

457(b) Plans are available through Advantis Credit Union or Voya Financial.

Employee Assistance Program (EAP)

EAP is available for City employees who are seeking support and confidential help, 24 hours a day, seven days a week.