BOEC 2024-2026 Strategic Plan

The Portland Bureau of Emergency Communications 2024-2026 Strategic Plan

Please click below for printable version:

Mission: Work collaboratively with our community and public safety partners to ensure effective and timely 911 call answering and dispatching.

1. Adequately staffed 911 workforce, as evidenced by:
   • Improved employee health, well-being, engagement, and morale.
   • Workforce that promotes belonging, accessibility, equity, and is representative of the community served.
2. Programs that improve processes and support employee development, as evidenced by:
   • Delivering effective, timely, high-quality service.
   • Efficient and timely trainee certifications.
   • Established career and leadership development, mentorship, and succession planning programs.
   • Develop remote call answering framework.
   • CAD in the Cloud.
   • Participating in, and guiding State NG911 planning.
   • Meeting IAED QA accreditation compliance levels.
   • Expanded QA program.
   • Recurring policy review and updates.
3. Embody a culture of inclusion, equity, and anti-racism, as evidenced by:
   • Utilizing an equity lens in bureau decision making processes.
   • Employees who embrace inclusion, equity, and anti-racism.
   • A community that trusts in the 911 system to equitably process requests for public safety response.
   • BOEC Racial Equity Plan administration.
4. Collaboration with community members and partner agencies, as evidenced by:
   • Sustained community involvement and relationship building.
   • Partner agency involvement leading to system improvement.
5. Secure, efficient, and resilient primary and backup facilities, as evidenced by:
   • Building security 24/7.
   • Long range planning with City Facilities.