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Label:
Service
Please use this form to report any issues reaching 311 from landlines or cell phones within Multnomah County.
2-5 Minutes
Most people calling from within Multnomah County on landlines or cell phones should be able to dial 3-1-1 and reach PDX 311. You can call PDX 311 from a cell phone that does not have a 503/971 area code if the call is placed from within Multnomah County.
If you are using a VOIP phone, a phone in an office or large organization, or a relay service and the call does not go through, please try these additional steps before completing the reporting form.
Reaching PDX 311 by phone
Calling from a VOIP phone
It is up to individual VOIP providers to make PDX 311 service available to their customers. Once configured, VOIP service should work properly if the user is registered as being located within Multnomah County. If you are a VOIP customer and you are having difficulty calling PDX 311, it is best to contact your respective carrier and let them know you cannot connect. Alternatively, you can reach PDX 311 by dialing 503-823-4000.
Calling from a phone in an office or large organization
Many offices and institutions have complex telephone systems that may need to be configured to allow users to dial 311. If your initial attempt to dial 311 doesn't work, please try dialing 9 first (9-3-1-1). If you are still unsuccessful, you can contact the telecommunications office for your company or institution and request that they reconfigure the system to allow calls to 311. Alternatively, you can reach PDX 311 by dialing 503-823-4000.
Calling using a relay service
If you are calling using any type of relay service, such as video relay, Oregon Relay Service, or TTY, please ask to connect to 503-823-4000 to reach the PDX 311.
Calling from outside of Multnomah County
If you are outside of Multnomah County and want to reach a PDX 311 Customer Service Representative, please call 503-823-4000.
If you are calling from outside Multnomah County, you will need to call (503) 823-4000 to reach PDX 311.