Report a problem calling PDX 311

Please use this form to report any issues reaching PDX 311 from landlines or cell phones within Multnomah County.
Dark green, PDX 311 white, call issues white text

2-5 Minutes

Most people calling from within Multnomah County on landlines or cell phones should be able to dial 3-1-1 and reach PDX 311. If your call does not go through, please complete the form below. 

If you are using a VOIP phone, a phone in an office or large organization, or a relay service and the call does not go through, please try these additional steps before completing the reporting form. 

If you are calling from outside Multnomah County, you will need to call (503) 823-4000 to reach PDX 311. 

Use this form to report problems calling 3-1-1.
What is your location?
Enter an address or cross streets of the issue being reported, then click the button to verify the location. Alternately, you may click the map to set the location.
If this location has a name, such as a business or public building, please enter it here.
Examples: Verizon, CenturyLink, Vonage, etc.
What type of phone are you using?
We will use your email to respond if needed.


PDX 311 Customer Service Program

phone number311City of Portland general information hotline
phone number503-823-4000Monday – Friday, 7 a.m. to 8 p.m. (excluding federal holidays) Translation services available
Oregon Relay Service711Oregon Relay Service

Follow on Social Media