City Cast Portland, a national podcast, recently featured PDX 311 to spotlight its wide-ranging service—from helping newcomers navigate City life to empowering longtime residents to take action on local issues. With PDX 311, everyone living in Multnomah County has a direct line to helpful, highly skilled call takers that take time to answer questions, fulfill reports, and assist navigating non-emergency situations.
You can use PDX 311 to:
- Report non-emergency public safety concerns, like illegal dumping or damaged street signs and lights. Necesito reportar una intersección peligrosa en mi vecindario. (I need to report a dangerous intersection in my neighborhood.)
Gusto kong i-report ang butas sa kalsada. (I want to report a pothole.) - Connect with elected officials and policy makers to share feedback or concerns.
Paano ko makakausap ang aking konsehal? (How can I contact/speak with my city councilor?) - Find out about seasonal services, like leaf pickup days or snow removal schedules.
¿Puedes ayudarme a obtener un permiso para una fiesta en la calle? (Can you help me get a block party permit?)
PDX 311 makes sure every voice counts by offering interpreter services in over 240 languages. Non-English speakers can connect confidently—and get the information they need without language barriers standing in the way.
By the numbers: 911, 211, and 311
Knowing which number to call can make all the difference to anyone trying to navigate local services without confusion or delay.
- Dial 9-1-1 for life safety emergencies that require immediate attention from police, fire, Portland Street Response, or medical services.
- Dial 2-1-1 to connect to social services like food assistance, emergency shelter, rent or utility help, and more.
- Dial 3-1-1 as your first connection to local government. It may not be the only call you'll need to make, but the PDX 311 team is highly trained to answer questions, take reports, solve problems, and connect you to the right resources—fast.
You can reach PDX 311 every day from 7 a.m. to 8 p.m., except on federal holidays. If you need help with a transportation issue or concern after hours, just follow the after-hours message to connect with a dispatcher. Prefer email? Send questions to 311@portlandoregon.gov. Staff closely monitor messages to provide timely, helpful responses. For face-to-face support, visit the Portland Building, located at 1120 SW Fifth Street, Monday through Friday, 8 a.m. to 5 p.m.
311 Takes the Mic
To learn more about how one number can make a big difference, tune in to the October 28, 2025, episode of City Cast Portland putting PDX 311 in the spotlight. You'll hear how the PDX 311 team helps Portlanders tackle everyday issues, connect with local services, and empower community.