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PDX 311 is the go-to resource for residents of Multnomah County needing help with non-emergency issues such as missed trash pickup, construction concerns, potholes, or litter. By dialing 3-1-1, community members are quickly connected—usually in under 20 seconds—to a live, highly trained call taker.
How to Use 311 to Get Things Done in the Community
Need to know the next trash pickup day?
Curious about a construction project happening nearby?
Frustrated by a pothole that keeps showing up on the morning commute?
Noticing litter in the street?
Those in Multnomah County can turn to PDX 311 to get answers, find resolution, or file a report then move on with their day.
When community members dial 3-1-1, a live person typically answers in under 20 seconds. The 311 team is highly trained, approachable, and equipped to:
- Take reports
- Solve problems
- Provide answers and connect to the right resource
Language access is a priority. 311 staff can assist in many languages, ensuring that all community members have access to the help they need regardless of resources.
Reach out to PDX311 seven days a week, from 7 a.m. to 6 p.m. (Closed on federal holidays)
Those who would rather email can send messages to 311@portlandoregon.gov. Staff monitor every message closely, using their skills to track requests, locate information, and respond with solutions.
The team's dedication to providing timely, accurate, and compassionate support to community members extend to in-person assistance at the Portland Building, located at 1120 SW Fifth Street, Monday through Friday, 8 a.m. to 5 p.m.
For police, fire, ambulance, or Portland Street Response emergencies, the correct number to call is 9-1-1. For all non-emergency needs—information, service requests, or issue reporting—3-1-1 is the right choice.
Every call, report, or email sent to 311 is logged and tracked. These records are shared with City leaders to highlight the most urgent issues facing Multnomah County residents. This feedback helps guide decisions and improve services for the entire community.
Whether it’s a missed trash pickup, a noisy construction site, a persistent pothole, or a question about a city or county services, PDX311 is the single point of contact for local government help.