Request an ADA Accommodation

Service
Request an accommodation under the Americans with Disabilities Act (ADA) for any City of Portland program, service, event, or activity. To ensure the best response, please make your request at least five business days before the program or event, if possible.

5 to 8 minutes

Use the form below to request an accommodation, alternative format of communication, American Sign Language (ASL) interpreter or modification of policies and procedures in order to access City of Portland programs, services, events, and activities. If you prefer, you can also call 503-823-4000 and 311 Program staff will assist you.

Information related to ADA Title I Reasonable Accommodations for current and prospective employees is available from the Bureau of Human Resources.

Public Records Statement

Public Records Statement
Information you provide to the City is a public record and may be subject to release under Oregon’s Public Records Law. This law classifies certain information as available to the public on request. See our privacy statement for more information.
How would you like to make your request?

Next Steps

Please call us at 311(503) 823-4000, or 711 for TTY via Oregon Relay Service. Staff are available Monday through Friday from 8:00 a.m. to 5:00 p.m., excluding Federal Holidays.

Make a selection to continue.

Confidentiality

Confidentiality Waiver
It is City policy to keep the information you provide on this form confidential. Your information will be kept confidential unless you check the box certifying that you would like to waive confidentiality.
I would like to request that the City...
Please describe your request. To protect your privacy, do not include any personal or health-related information.

Request Materials

Are the materials you are requesting...
Please describe the materials.

Event Details

Please specify the City bureau, office, program, project, or elected official that is hosting the event, if you know.
Please copy and paste the URL address of the event, program, or material’s website, if known.

Event Accommodations

What type of accommodations are you requesting?
Check all that apply.
Please describe your request. To protect your privacy, do not include any personal or health-related information.
Which type of communications aids would you prefer?
Please describe your request. To protect your privacy, do not include any personal or health-related information.
Which format of event materials would you prefer?
Please describe your request. To protect your privacy, do not include any personal or health-related information.

Remove Barrier

What type of issue are you reporting? How can we make access easier for you?
Please describe.
Location of barrier or issue
Enter an address or cross streets of the issue being reported, then click the button to verify the location. Alternately, you may click the map to set the location.
If this location has a name, such as a business or public building, please enter it here.
Please provide any other details that might help us locate the site you are reporting.
Please describe the issue in detail. How can we make it easier to access your city? To protect your privacy, do not include any personal or health-related information.

Change Policy

Please describe the policy or procedure change you are requesting. To protect your privacy, do not include any personal or health-related information.

Contact Information

We will use your email to respond to your feedback or request.
Would you prefer that we contact you by phone or email?
If you need phone assistance, please select an option
Who are you making this request or complaint for?

Contact

PDX 311 Customer Service Program

phone number503-823-4000Monday – Friday, 7 a.m. to 8 p.m. (excluding federal holidays) Translation services available
Oregon Relay Service711Oregon Relay Service
phone number311City of Portland general information hotline

Location