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Information
Community members can get help in-person at the Customer Service Center on the first floor of the Portland Building at 1120 SW 5th Avenue, Portland.
Portland Building Customer Service Center
The Portland Building's Customer Service Center is staffed by PDX 311 Customer Service Representatives to help community members access local government information and services.
Services for Community Members
Interpreter services available, including ASL
- Information & Referral for a broad variety of City, County, and other government programs
- Assistance making common requests or reports, including reporting noise, issues related to homeless campsites, abandoned vehicles, and obstructions in the right-of-way
- Assistance with applications for Portland Bureau of Transportation programs, including the Area Parking Permit Program, Regulatory / Private for Hire Transportation, Temporary Street Use Permits, Block Parties, and Transportation Wallet
- Assistance contacting City staff, finding meetings and events in the building, and locating other City offices
- Information about the Portland Building itself, its history, and the public art on the first two floors
The Portland Building Customer Service Center is open to the public Monday through Friday from 8 a.m. to 5 p.m.
Services for City Employees
- Day Badges for employees and contractors
- Visitor Passes to secure areas
- Building lost & found
- Will-call for documents and other items
- Building-wide meeting room information & access
- Drop-in customer service meeting rooms for discussions with community members
The Portland Building Customer Service Center is open to city employees Monday through Friday from 7 a.m. to 5 p.m.
Contact 311’s Customer Service Center Front Desk staff at 503-865-4198 or TPBFrontDesk@portlandoregon.gov