Portland Building Customer Service Center

Dark orange background, white PDX 311 Logo, in person service white text
Community members can get help in-person at the Customer Service Center on the first floor of the Portland Building at 1120 SW 5th Avenue, Portland.

Portland Building Customer Service Center

The Portland Building Customer Service Center is open to the public, Monday through Friday from 8 a.m. to 5 p.m.

The Front Desk is primarily staffed by PDX 311 Customer Service Representatives to help community members access local government information and services. 

You can also call us at 311 or 503-823-4000 or email 311@portlandoregon.gov

Customer at the new Portland Building 311 Customer Service Center
Photo of the customer service desk area


PDX 311 Customer Service Program

phone number311City of Portland general information hotline
phone number503-823-4000Monday – Friday, 7 a.m. to 8 p.m. (excluding federal holidays) Translation services available
Oregon Relay Service711Oregon Relay Service

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