About PDX 311

Dark green background, PDX 311 logo in white, about in white
PDX 311 improves access to local government within Multnomah County by providing a single point of contact – in person, online or over the phone to find information, report issues, or request services.

PDX 311's mission is to simplify community member access to local government programs and services.  PDX 311 is working to provide a single point of contact for community members – including residents, business owners and visitors. PDX 311 will provide valuable data and insights into the community’s needs and interests, allowing bureaus and City Council to make more informed service and communication decisions.

Start with 311:

  • Email 311@portlandoregon.gov
  • Phone at 3-1-1 or (503) 823-4000 within Multnomah County
  • In-person at the Portland Building’s Customer Service Desk at 1120 Southwest Fifth Avenue.

PDX 311 staff can be reached Monday through Friday from 7:00 a.m. to 8:00 p.m., excluding federal holidays, by phone or email.

Staff are fluent in English, Spanish, Romanian, and Tagalog and have resources to assist community members in additional languages. 

We’re here to help with any question or service (except emergencies - call 911!) for local government within Multnomah County:

  • Questions about anything from how to get involved in your neighborhood to when leaf pickup is happening
  • Requests about anything from planning a summer block party to getting ADA access to a government service
  • Reports about anything from potholes to stolen bikes.

If we don't know the answer, we'll connect to someone who does.

Need information or a connection for Gresham, Troutdale, Fairview, Wood Village, or another local government? Start with 311 and we’ll connect you to the right people.

Request Program Material
Flyers, brochures, and magnets are available to community members based on availability. Fill out the material request form to share your desired language and quantity of program material. Program material is available through the links below.

PDX 311 "Who to call" Magnet

View the Implementation Plan (2018) 


PDX 311 Customer Service Program

phone number311City of Portland general information hotline
phone number503-823-4000Monday – Friday, 7 a.m. to 8 p.m. (excluding federal holidays) Translation services available
Oregon Relay Service711Oregon Relay Service

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